> ## Documentation Index
> Fetch the complete documentation index at: https://guide.chatwize.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrations

> Set up email notifications and webhooks.

Notifications and collected data can flow automatically to your own inbox or
systems. You set both up under **Settings**, in the **Forwarding &
integrations** group.

## Where to find it

<Steps>
  <Step title="Open Settings">
    In the left sidebar, under **Manage**, click **Settings**.
  </Step>

  <Step title="Open the right section">
    Scroll to the **Forwarding & integrations** group and click **Email
    notifications** or **Webhook**.
  </Step>
</Steps>

## Email notifications

Under **recipient**, enter one email address; every notification goes there.
Leave it empty and nothing is sent. Optionally add a **CC address**; that second
address must be a team member or use the same email domain as your team. Then
tick what you want to be notified about:

* A visitor starts a new conversation
* A visitor asks for a colleague
* Someone submits the contact form
* Data has been collected

## Webhooks

A webhook sends data to a URL you control the moment something happens. Point it
at your CRM, a spreadsheet automation, or a tool like Zapier or Make to
distribute from there.

<Steps>
  <Step title="Add a webhook">
    In the **Webhook** section, click to add a new webhook and paste your URL.
    You can have up to five per chatbot side by side, each with its own address,
    its own events and its own headers.
  </Step>

  <Step title="Choose the events">
    Per webhook, tick which events it should react to.
  </Step>

  <Step title="Save and test">
    Save with the bar at the bottom of the page. From then on the webhook fires
    on every chosen event.
  </Step>
</Steps>

The events you can choose from:

<CardGroup cols={2}>
  <Card title="New conversation" icon="comment-dots">
    A visitor starts a new conversation.
  </Card>

  <Card title="Message sent" icon="message">
    A message is sent in the conversation.
  </Card>

  <Card title="Form submitted" icon="rectangle-list">
    Someone submits the contact form.
  </Card>

  <Card title="Person requested" icon="headset">
    A visitor asks for a colleague.
  </Card>

  <Card title="Data collected" icon="user-plus">
    Variables have been collected in the conversation.
  </Card>
</CardGroup>

<Tip>
  Which collected fields are included is set on the variables themselves, not per
  webhook: that choice applies to all webhooks together. See
  [Collecting data](/en/data-collection).
</Tip>

## Messages from external systems

Want to work the other way around, and post a message into a running conversation
from your own system? That runs through **Messages from external systems**, found
in your chatbot's menu. It gives you the details your developer needs.

## External lookups

During a conversation your chatbot can call an external service to fetch live
information, for example an order status, and use the result in its answer. You
configure that on the **AI agent**, not in this group. See
[Function calling](/en/function-calling) for the fields, a worked example and
how to verify the signature.